Returns And Refunds

Return Window:

To ensure your complete satisfaction with your purchase, we offer a generous 30-day return or exchange policy. This gives you ample time to try out your items and make sure they meet your expectations.

Once you’ve decided to return or exchange an item, simply send it back to us within the 30-day window. We’ll inspect it promptly, usually within 72 hours. If you’re exchanging, we’ll process your order and send the replacement as soon as possible, following our standard shipping timeline.

For refunds, we’ll issue the payment using the original method used for your purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank’s processing time. You’ll receive a confirmation email once your return is complete.

Return Exclusions and Condition Criteria:

  • Please note that certain items like gift cards are ineligible for returns or exchanges.
  • All items you return must be in their original, unused condition, free from wrinkles or damage. The packing slip must be included.
  • If you receive a wrong or defective item, please contact our customer service team within two business days after receiving your order.
  • We reserve the right to refuse returns or refunds that do not meet these criteria.

Return Shipping Charges

  • When returning items, please be aware that you are responsible for the shipping costs.

Return Instructions

If you wish to return an item, please follow the instructions below within 30 days of delivery.

  1. Contact us at contact@thejacketmart.com with pictures of your product and the reason for your return or refund. 

  2. Pack the item(s) securely in the original product packaging. All ordered items must be returned in good condition along with the packing slip. The item should be unworn, unwrinkled, and undamaged. In case the item(s) is received in damaged condition, please contact the customer support team here.

  3. Send the return package to the following address,

    Please include your order details slip with the item(s).

    The Jacket Mart,

    15210 Snow Hill CT,

    Sugar Land, TX 77498,

    United States

  4. A tracking number will be received from the courier on returning the parcel. Please send us the returned parcel tracking number to make sure your return has been filed. 

  5. Customers have to bear charges for shipping back the item to us. Shipping costs, Handling costs, and other charges are non-refundable. We cannot accept Cash on Delivery deliveries.

  6. You must provide the correct Return Tracking number in your email when filing the Return to get your return successfully processed.

  7. Once we have received and inspected your return (Usually within 72 hours of the delivery), you will receive an email confirmation that your return is completed. In case of a refund, it will be issued within 10 business days. Please note, depending on your financial institution it may take an additional 5-10 business days for the credit to post to your account.