policies

Refer to our Privacy Policy page for more information.

What information do we collect?

We may ask for your personal information, such as your name, email, address, and phone number when you create an account or place an order on our website. However, you can also browse our website without providing any personal information.  

What do we use your information for?

Some of the advertisements you see on our website are selected and delivered by third-party companies, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may use cookies, web beacons, and other tracking technologies to collect information about you and your online activities, both on our website and other websites. They use this information to understand your interests and preferences and deliver advertisements that are tailored to your specific interests.  

Please note that we do not have access to or control over the information these third parties may collect. Their information practices are not covered by this privacy policy. We recommend reviewing the privacy policies of these third parties for more information about their data collection and usage practices.  

Any information we collect from you may be used in one of the following ways:

  • Personalize your experience: We use your information to understand your preferences and tailor our services to meet your individual needs.
  • Improve our website: We constantly work to enhance our website based on the feedback and information we receive from you.
  • Improve customer service: Your information helps us provide better support and assistance to meet your needs.

Processing Transactions:

We prioritize your privacy and data security. We do not store, sell, or share your credit card information or personal details with any third parties.

We collect information from you when you create an account, make a purchase, or sign up for our newsletter.

Your information, whether public or private, will not be shared with any other company without your explicit consent, except to fulfil your order.

We may use your information to manage contests, promotions, surveys, or other website features.

The email address you provide will only be used for order-related communications.

How do we protect your information?

We take data security very seriously. We use a multi-layered approach to protect your personal information when you shop with us:

  • Secure Servers: We utilize secure servers to safeguard your information during transactions.
  • Encryption: All sensitive data, like credit card details, is encrypted using Secure Socket Layer (SSL) technology. This encryption scrambles the information, making it unreadable by anyone who intercepts it.
  • Limited Access: Only authorized personnel with restricted access permissions can view your encrypted data within our payment gateway provider’s database. These individuals are required to maintain strict confidentiality.
  • Data Minimization: We don’t store your credit card or other sensitive information on our servers after your transaction is complete.

While we implement robust security measures, it’s important to understand that complete security cannot be guaranteed online. The Jacket Mart cannot guarantee the ultimate security of any information you disclose online.

Do we use cookies?

We use cookies on our website to enhance your shopping experience and gather valuable data. Cookies are small text files that are stored on your computer or device when you visit our site. They help us remember items in your shopping cart, understand and save your preferences for future visits, track advertisements, and collect aggregate data about site traffic and interactions. This information allows us to improve our website and offer you a more personalized experience.  

Do we disclose any information to outside parties?

We value your privacy and do not sell or share your personal information with third parties. However, we may share your information with trusted partners who help us operate our website or provide services to you, as long as they agree to keep it confidential.  

In certain situations, we may also disclose your information to comply with legal requirements, enforce our website policies, or protect the rights, property, or safety of ourselves or others.

Please note that we may share non-personal information, such as aggregated data about our website visitors, with other parties for marketing, advertising, or other purposes.

Online Privacy Policy

This privacy policy only covers information collected through our website. It does not apply to information gathered offline.

Changes to our Privacy Policy

Our website policies and terms and conditions may be revised or updated periodically to ensure they align with current requirements and standards. We recommend that you visit these sections frequently to stay informed about any changes. Any modifications to our policies will become effective on the date they are posted on our website.

Third-Party Website Policy

We are not responsible for the privacy practices of other websites that we link to. If you provide your personal information to these third-party websites, their own privacy policies may apply. Please contact these third parties directly if you have any questions about how they handle your information.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information here. 

Refer to our Terms and Conditions page for more information.

Payments and Pricing

  • We accept a variety of payment methods, including VISA, MasterCard, American Express, Discover, Apple Pay, and Google Pay. We do not accept personal checks.
  • Your payment card details are protected using SSL encryption, a highly secure standard. When you make a payment on our website, your information is transmitted directly to our payment provider over a secure connection.
  • All payments are processed in USD. If your card is in a different currency, we will convert the amount to USD for your order.

Cancellation Policy

  • You can cancel your order within 24 hours of placing it by contacting our customer support at contact@thejacketmart.com.
  • Once your order has been shipped or is undergoing customs clearance, it can no longer be canceled. 
  • If our customer support team has guaranteed a specific delivery date, we consider your order time-sensitive. Due to the arrangements we make to ensure timely delivery, we cannot cancel time-sensitive orders once they have been placed.

Order Acceptance and Payment

  • Our website prices and product availability may change without warning.
  • We will correct any errors we find.
  • Due to our large product selection, there may be occasional pricing mistakes. We check prices during the order process and will refund the difference if the correct price is lower. If the correct price is higher, we may contact you for instructions or cancel the order. We are not required to sell products at incorrect (lower) prices.
  • We have the right to refuse service to anyone for any reason.

Account Responsibility and Age Restrictions

  • Registered users are responsible for keeping their account information confidential.
  • Individuals under the age of 18 are not allowed to register or use our website or make any transactions.

Refer to our Shipping and Delivery page for more information.

Free Shipping Worldwide:

Enjoy free shipping on all orders, regardless of the order amount or your location.

Delivery Timelines:

Our delivery timeline is such that all types of jackets and outerwear are

  • Dispatched within 5-7 business days
  • Delivered within 5-8 business days

Courier Service:

We prioritize fast and reliable delivery, so we use premium courier services like DHL and FedEx. To ensure the most efficient shipping, we reserve the right to select the best carrier for your order.

APO/PO Box Addresses: We are unable to ship orders to APO, PO, DPO, or FPO addresses currently.

Customs Duty on International Orders:

Please note that all orders are shipped on a Delivery Duty Unpaid (DDU) basis.

This means that any customs duties, taxes, or fees that may be charged upon delivery are the buyer’s responsibility. We recommend checking with your country’s customs office for more information on potential costs before placing your order.

Lost or Damaged Products:

If your package is marked as delivered on the tracking information but you haven’t received it, please contact our Customer Support team and the shipping carrier within five business days of the delivery date. This will initiate an investigation. Claims made after five business days will not be accepted.

If the carrier confirms that your package was lost or damaged during shipping, we will replace the item with a full store credit or a replacement of the original order. Please note that lost orders are not eligible for a refund.

Rescheduling and Delivery Issues:

  • Tracking and Delivery Responsibility: Once your order is shipped, we’ll provide a tracking number. It’s your responsibility to monitor the delivery status with the shipping carrier. If the carrier holds your package or attempts delivery when you’re not available, you’ll need to contact them directly. If there are multiple failed delivery attempts, the carrier may dispose of the package, and we won’t be responsible for any losses.
  • Refused Deliveries: If you refuse to accept a delivery and request the package to be returned to the carrier, we’ll consider the package lost or destroyed. In these cases, we cannot process a return. To return an item, please accept the delivery and follow our return instructions.
  • Incorrect Addresses: Please double-check your shipping address before placing your order. Once the package is shipped, we cannot change the delivery address. If the address is incorrect, you’ll need to contact the carrier for assistance. If the package is undelivered due to an incorrect address, we may not be able to retrieve it as the return costs and duties can often exceed the item’s value. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

Other Policies:

  • Order Confirmation: You’ll receive an email confirmation once your payment is processed. If you don’t receive it, please contact our Customer Support team.
  • Combined Shipments: For multiple orders with the same shipping address, we may combine them to save time and money, unless you specify otherwise. This might slightly delay the delivery of your initial order.

Refer to our Returns and Refunds page for more information.

Return Window:

To ensure your complete satisfaction with your purchase, we offer a generous 30-day return or exchange policy. This gives you ample time to try out your items and make sure they meet your expectations.

Once you’ve decided to return or exchange an item, simply send it back to us within the 30-day window. We’ll inspect it promptly, usually within 72 hours. If you’re exchanging, we’ll process your order and send the replacement as soon as possible, following our standard shipping timeline.

For refunds, we’ll issue the payment using the original method used for your purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank’s processing time. You’ll receive a confirmation email once your return is complete.

Return Exclusions and Condition Criteria:

  • Please note that certain items like gift cards are ineligible for returns or exchanges.
  • All items you return must be in their original, unused condition, free from wrinkles or damage. The packing slip must be included.
  • If you receive a wrong or defective item, please contact our customer service team within two business days after receiving your order.
  • We reserve the right to refuse returns or refunds that do not meet these criteria.

Return Shipping Charges

  • When returning items, please be aware that you are responsible for the shipping costs.

Return Instructions

If you wish to return an item, please follow the instructions below within 30 days of delivery.

  1. Contact us at contact@thejacketmart.com with pictures of your product and the reason for your return or refund. 

  2. Pack the item(s) securely in the original product packaging. All ordered items must be returned in good condition along with the packing slip. The item should be unworn, unwrinkled, and undamaged. In case the item(s) is received in damaged condition, please contact the customer support team here.

  3. Send the return package to the following address,

    Please include your order details slip with the item(s).

    The Jacket Mart,

    15210 Snow Hill CT,

    Sugar Land, TX 77498,

    United States

  4. A tracking number will be received from the courier on returning the parcel. Please send us the returned parcel tracking number to make sure your return has been filed. 

  5. Customers have to bear charges for shipping back the item to us. Shipping costs, Handling costs, and other charges are non-refundable. We cannot accept Cash on Delivery deliveries.

  6. You must provide the correct Return Tracking number in your email when filing the Return to get your return successfully processed.

  7. Once we have received and inspected your return (Usually within 72 hours of the delivery), you will receive an email confirmation that your return is completed. In case of a refund, it will be issued within 10 business days. Please note, depending on your financial institution it may take an additional 5-10 business days for the credit to post to your account.