Shipping and Delivery Policy

Free Shipping Worldwide:

Enjoy free shipping on all orders, regardless of the order amount or your location. 

Delivery Timelines:

Our delivery timeline is such that all types of jackets and outerwear are

  • Dispatched within 5-7 business days
  • Delivered within 5-8 business days

Courier Service:

We prioritize fast and reliable delivery, so we use premium courier services like DHL and FedEx. To ensure the most efficient shipping, we reserve the right to select the best carrier for your order.

APO/PO Box Addresses: We are unable to ship orders to APO, PO, DPO, or FPO addresses currently.

Customs Duty on International Orders:

Please note that all orders are shipped on a Delivery Duty Unpaid (DDU) basis.

This means that any customs duties, taxes, or fees that may be charged upon delivery are the buyer’s responsibility. We recommend checking with your country’s customs office for more information on potential costs before placing your order.

Lost or Damaged Products:

If your package is marked as delivered on the tracking information but you haven’t received it, please contact our Customer Support team and the shipping carrier within five business days of the delivery date. This will initiate an investigation. Claims made after five business days will not be accepted.

If the carrier confirms that your package was lost or damaged during shipping, we will replace the item with a full store credit or a replacement of the original order. Please note that lost orders are not eligible for a refund.

Rescheduling and Delivery Issues:

  • Tracking and Delivery Responsibility: Once your order is shipped, we’ll provide a tracking number. It’s your responsibility to monitor the delivery status with the shipping carrier. If the carrier holds your package or attempts delivery when you’re not available, you’ll need to contact them directly. If there are multiple failed delivery attempts, the carrier may dispose of the package, and we won’t be responsible for any losses.
  • Refused Deliveries: If you refuse to accept a delivery and request the package to be returned to the carrier, we’ll consider the package lost or destroyed. In these cases, we cannot process a return. To return an item, please accept the delivery and follow our return instructions.
  • Incorrect Addresses: Please double-check your shipping address before placing your order. Once the package is shipped, we cannot change the delivery address. If the address is incorrect, you’ll need to contact the carrier for assistance. If the package is undelivered due to an incorrect address, we may not be able to retrieve it as the return costs and duties can often exceed the item’s value. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

Other Policies:

  • Order Confirmation: You’ll receive an email confirmation once your payment is processed. If you don’t receive it, please contact our Customer Support team.
  • Combined Shipments: For multiple orders with the same shipping address, we may combine them to save time and money, unless you specify otherwise. This might slightly delay the delivery of your initial order.